Terms of Service
Effective Date: 1-1-2021
Last Updated: 1-1-2025
Welcome to City Appliance Services! These Terms of Service (“Terms”) govern your use of our website (mycityappliance.com) and our appliance repair services. By accessing our website or booking a service, you agree to these Terms.
1. Booking & Cancellations
- Appointments can be booked via our website or by calling 512-392-2343.
- If you need to cancel or reschedule, please notify us at least 24 hours in advance.
- Failure to cancel within 24 hours may result in a cancellation fee.
2. Warranty & Liability
- We offer a 1-year warranty on parts and labor for manufacturer-authorized repairs and a 90-day warranty for other repairs.
- Warranty Exclusions:
- If the appliance was previously disassembled by the customer or a third party.
- If the customer provides their own parts.
- Damage caused by improper use, misuse, or external factors (e.g., power surges, water damage).
- City Appliance Services is not liable for pre-existing issues, unrelated damages, or loss of food or other property due to appliance failure.
3. Customer Responsibilities
- Customers must ensure safe and clear access to the appliance being serviced.
- If the appliance requires movement, City Appliance Services is not responsible for damage to flooring, cabinets, or surrounding areas.
- If a repair requires additional work due to a previously disassembled appliance, we reserve the right to adjust the service fee.
4. Payment Terms
- Payment is due upon service completion via credit card, online payment, or other accepted methods.
- Failure to pay may result in legal action or referral to collections.
5. Limitation of Liability
City Appliance Services is not liable for:
- Any indirect, incidental, or consequential damages resulting from appliance failure.
- Delays due to part availability, weather, or unforeseen circumstances.
- Inability to complete a repair due to manufacturer restrictions or discontinued parts.
6. Privacy Policy
We collect and store customer information only for service purposes. We do not sell or share your data with third parties without your consent. For more details, please review our Privacy Policy [link].
7. SMS Terms & Consent
By providing your phone number, you consent to receive text messages from City Appliance Services related to:
- Appointment confirmations and reminders
- Service updates and technician arrival notifications
- Follow-up messages regarding completed services
- Occasional promotional offers (only with opt-in consent)
Message Frequency: Message frequency will vary based on service needs.
Opting Out: You may opt out of SMS communications at any time by replying STOP to any message. You may also contact us at 512-392-2343 to be removed from our messaging list.
Message & Data Rates: Standard message and data rates may apply based on your mobile carrier.
City Appliance Services does not share or sell your phone number to third parties, and messages are strictly used for service-related communications.
8. Changes to Terms
City Appliance Services reserves the right to update or modify these Terms at any time. Continued use of our website and services after any changes constitutes acceptance of the updated Terms.
9. Contact Information
For any questions regarding these Terms, please contact us:
📍 City Appliance Services
📞 512-392-2343
📧 [email protected]
🌐 mycityappliance.com
