Frequently Asked Questions
Which payment methods do you accept?
We strive to make the payment process as convenient for our valued customers. We accept various payment methods to accommodate your preferences. Here are the payment options we currently offer:
- Credit and Debit Cards: We accept major credit and debit cards, including Visa, Mastercard, American Express, and Discover. You can securely provide your card details for a seamless payment experience.
- Online Payments: For your convenience, we offer online payment options. This allows you to make payments easily and securely through our website using a secure payment gateway. Simply follow the instructions provided to complete your payment online.
- Contactless Payments: In line with modern payment methods, we also accept contactless payment options such as mobile wallets or contactless-enabled credit or debit cards. Simply tap your device or card on the contactless payment terminal to make a quick and secure payment.
- Cash: If you prefer to pay in cash, we gladly accept cash payments at the time of service. As an added benefit, we offer a discount of 5% when you choose to pay in cash. Our technicians will provide a receipt reflecting the discounted amount for your records.
Do you offer next-day or priority appliance repair?
Yes. We hold a limited number of next-day priority appointments each day. Priority service carries an added fee, which we’ll quote when you book. Call us as early as you can to check availability and we’ll walk you through your options.
What types of appliances do you repair?
We specialize in repairing a wide range of appliances, including refrigerators, ovens, dishwashers, washing machines, dryers, and more. Our technicians are experienced in working with various brands and models to provide comprehensive repair services.
How do I schedule an appointment for appliance repair?
Scheduling an appointment with us is easy. You can call us at 512-392-2343, and our customer service team will gladly assist you in scheduling a convenient appointment.
What areas do you serve?
We proudly serve customers in the Hays County area, including Kyle, Buda, Wimberley, and Lockhart. If you’re unsure whether we cover your area, please contact our customer service team, and they will be happy to assist you.
Is there a warranty on your repairs?
Yes. Parts we install are covered for 1 year and our labor is covered for 90 days, unless your estimate or invoice states otherwise. If a covered repair fails in that time, we will correct it. See our Limited Warranty for full terms.
Where do you source replacement parts?
When it comes to sourcing parts, we prioritize quality, durability, and compatibility with your specific appliance make and model. We confidently stand behind our repairs using genuine parts, offering you peace of mind and optimal performance.
Do you sell parts?
Unfortunately, we don’t sell parts without a repair, but we will gladly recommend a local vendor to help you.
Appliance Parts Company
South Austin
(512) 655-2726
2301 E St Elmo Rd #205, Austin, TX 78744
San Antonio
(210) 223-2675
601 Florida St, San Antonio, TX 78210
How long does your repair service take?
We understand your time is valuable, and we strive to provide efficient and timely appliance repair services. The duration of our service depends on various factors, including the type of appliance, the complexity of the issue, and the necessary repairs.
Our experienced technicians will evaluate the appliance and diagnose the problem during our initial assessment. Based on their expertise and knowledge, they will provide you with an estimated timeframe for completing the repairs. This timeframe may vary depending on the specific circumstances and availability of any required parts.
