Terms of Service
Effective Date: 1-1-2021
Last Updated: 1-1-2025
Welcome to City Appliance Services! These Terms of Service (“Terms”) govern your use of our website (mycityappliance.com) and our appliance repair services. By accessing our website or booking a service, you agree to these Terms.
1. Booking & Cancellations
- Appointments can be booked via our website or by calling 512-392-2343.
- If you need to cancel or reschedule, please notify us at least 24 hours in advance.
- Failure to cancel within 24 hours may result in a cancellation fee.
2. Warranty & Liability
City Appliance Services Limited Warranty
Who is covered. City Appliance Services LLC gives this limited warranty to the customer named on the invoice, for the appliance and service address shown on that invoice. It is not transferable.
What is covered and for how long. Unless otherwise stated in writing on your estimate or invoice and agreed to before the work is performed:
- Parts, 1 year. Parts we supply and install are warranted against defects in material and workmanship under normal use for 1 year from the date the repair is completed, as shown on your invoice.
- Labor, 90 days. We warrant that our repair work is performed in a good and workmanlike manner. If the same repair fails because of our workmanship within 90 days of the completion date on your invoice, we will correct it.
What we will do. If a covered part fails or our workmanship is defective during the period above, we will repair or replace the part or redo the repair, at our option. In the first 90 days there is no charge for parts or labor on a covered repair. From day 91 through 1 year, the replacement part is free and labor is charged at our current rates, with no separate diagnostic fee.
What is not covered.
- Any repair or part identified in writing on your estimate or invoice as excluded from, or limited under, this warranty
- Problems unrelated to the original repair, including parts of the appliance we did not repair or replace
- Parts supplied by the customer
- Appliances disassembled, repaired or altered by anyone else after our repair
- Damage from misuse, accident, power surges, water, pests or other outside causes
- Food loss, loss of use, or damage to other property
How to get warranty service. Call (512) 392-2343, Monday to Friday, 9am to 5:30pm, within the warranty period, and have your invoice or the name and address on the job. We will schedule a visit to inspect the appliance. If the problem is not covered by this warranty, our standard diagnostic fee applies.
Limits. Repair or replacement as described above is the only remedy under this warranty. Any implied warranties are limited to the duration of this written warranty. Some States do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. City Appliance Services is not liable for incidental or consequential damages. Some States do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from State to State.
Liability. City Appliance Services is not liable for pre-existing issues, unrelated damages, or loss of food or other property due to appliance failure.
3. Customer Responsibilities
- Customers must ensure safe and clear access to the appliance being serviced.
- If the appliance requires movement, City Appliance Services is not responsible for damage to flooring, cabinets, or surrounding areas.
- If a repair requires additional work due to a previously disassembled appliance, we reserve the right to adjust the service fee.
4. Payment Terms
- Payment is due upon service completion via credit card, online payment, or other accepted methods.
- Failure to pay may result in legal action or referral to collections.
5. Limitation of Liability
City Appliance Services is not liable for:
- Any indirect, incidental, or consequential damages resulting from appliance failure.
- Delays due to part availability, weather, or unforeseen circumstances.
- Inability to complete a repair due to manufacturer restrictions or discontinued parts.
6. Privacy Policy
We collect and store customer information only for service purposes. We do not sell or share your data with third parties without your consent. For more details, please review our Privacy Policy [link].
7. SMS Terms & Consent
By providing your phone number, you consent to receive text messages from City Appliance Services related to:
- Appointment confirmations and reminders
- Service updates and technician arrival notifications
- Follow-up messages regarding completed services
- Occasional promotional offers (only with opt-in consent)
Message Frequency: Message frequency will vary based on service needs.
Opting Out: You may opt out of SMS communications at any time by replying STOP to any message. You may also contact us at 512-392-2343 to be removed from our messaging list.
Message & Data Rates: Standard message and data rates may apply based on your mobile carrier.
City Appliance Services does not share or sell your phone number to third parties, and messages are strictly used for service-related communications.
8. Changes to Terms
City Appliance Services reserves the right to update or modify these Terms at any time. Continued use of our website and services after any changes constitutes acceptance of the updated Terms.
9. Contact Information
For any questions regarding these Terms, please contact us:
📍 City Appliance Services
📞 512-392-2343
📧 info@mycityappliance.com
🌐 mycityappliance.com